About DVL Smith

DVL Smith delivers leading edge capability development programmes for customer insight professionals.  As a leading insight consultancy, we are at the forefront of marketing and consumer research, which keeps our training fresh and relevant.

DVL Smith undertakes insight projects around the world based on our track record of success as qualitative and quantitative research experts. We have in-depth experience of applying a wide range of methodologies across a range of different industries, geographies and cultures and consistently make an impact on the growth of our clients’ businesses.

DVL Smith provides consultancy to clients on all aspects of how to apply customer insight to drive growth and profitability within their organisation.

DVL Smith sister company – Excellence Toolsprovides online skills development programmes in entrepreneurialism for small businesses.

About David Smith

David Smith holds a PhD in Organisational Psychology from the University of London. He is a Fellow of the Chartered Institute of Marketing, a Fellow of the Institute of Business Consultants, and a Fellow of the UK Market Research Society.

He is a former Chairman of the Market Research Society and a former Vice-President of ESOMAR – the worldwide body for customer insight professionals. He is a visiting Professor at the University of Hertfordshire Business School.

David is the author of several books and numerous papers on customer insight, winning many industry awards. David is a sought-after speaker and coach on evidence-based decision-making and entrepreneurialism.