Last week I gave a talk at the ESOMAR Congress in Edinburgh about how the insight industry should be showcasing the value of customer insight. The session concluded with some ideas on the six key habits that I believe high performance customer insight professionals should cultivate. The first habit is being a business translator able, […]

Winston Churchill once said this: Writing a book is an adventure.  To begin with it is a toy and an amusement. Then it becomes a mistress, then it becomes a master, then it becomes a tyrant. The last phase is that just as you are about to be reconciled to your servitude, you kill the […]

A guide to finding the sweet spot between applying your own entrepreneurial intuition and taking advice when making decisions Being a small business owner calls for endless decision-making – both big and small.  Often you have a little voice saying, go with your intuition and apply instinctive gut-feel, be entrepreneurial and just do it. But […]

We provide seven tips on how to run training programmes, workshops and masterclasses that transform participants’ capabilities. 1. Be there! It is your responsibility to energise the room, be engaging and demonstrate presence: be here now, be someplace else later. Show up and be an energy radiator. It is your job to connect with the […]

In this series of blogs, we have argued that it is important that advice for SMEs is tailored to their exact needs, empathises with the highly emotional nature of the SME journey and focuses on three critical areas – having a clear business focus, a robust business mindset and a can do approach to building […]

In our first blog on how to help SMEs to succeed,  we outlined some of the challenges of setting up a SME and pointed out that much of the support for SMEs does not recognise the massive variation in different types of SME owner, and their different emotional needs. Against this backdrop, in this second […]

In this post, we start by looking at the key drivers behind the transformation of the customer insight industry. We then look at what this means for the way customer insight professionals operate in this new environment. We conclude by outlining three core skillsets that customer insight professionals need to cultivate to make a success […]

In a series of three weekly blogs, David Smith of DVL Smith and Excellence Tools looks at the challenging issue of helping UK SMEs succeed in an increasingly competitive market place. In the first blog, we look at the challenges many SMEs face in getting underway and surviving that critical first year. In the second […]