We provide support for in-house client insight teams, offering extra resource and an outside-in perspective on special assignments that would benefit from our experience and expertise.

We undertake evaluations of client organisations’ insight operations, systems and procedures, including examining how they can secure added value from their suppliers.  The aim is to demonstrate the return on investment the insight team is providing its stakeholders.

DVL Smith operates as a coach to customer insights team members wanting to take their customer insight game to the next level by operating as a trusted insight advisor.