March 21, 2019

The art of making successful decisions as a small business owner

A guide to finding the sweet spot between applying your own entrepreneurial intuition and taking advice when making decisions Being a small business owner calls for endless decision-making – both big and small.  Often you have a little voice saying, go with your intuition and apply instinctive gut-feel, be entrepreneurial and just do it. But […]

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March 20, 2019

How to provide transformational training

We provide seven tips on how to run training programmes, workshops and masterclasses that transform participants’ capabilities. 1. Be there! It is your responsibility to energise the room, be engaging and demonstrate presence: be here now, be someplace else later. Show up and be an energy radiator. It is your job to connect with the […]

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March 18, 2019

How to demonstrate the value of investing in customer insight

David Smith has been leading an ESOMAR team looking at the issue of how best to demonstrate the value of investing in customer insight. The project involved interviews with over 20 leading industry insight leaders from organisations including ANZ, Diageo, eBay, Ferring Pharmaceuticals, Heineken, Inter IKEA Systems, Berck and Co, Microsoft, Nissan, Pepsi, Phillip Morris […]

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January 24, 2019

Helping SMEs to Succeed: Business Focus, Mindset and Capability

In this series of blogs, we have argued that it is important that advice for SMEs is tailored to their exact needs, empathises with the highly emotional nature of the SME journey and focuses on three critical areas – having a clear business focus, a robust business mindset and a can do approach to building […]

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January 16, 2019

Helping SMEs to Succeed: Would you survive in the Dragons’ Den?

In our first blog on how to help SMEs to succeed,  we outlined some of the challenges of setting up a SME and pointed out that much of the support for SMEs does not recognise the massive variation in different types of SME owner, and their different emotional needs. Against this backdrop, in this second […]

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January 14, 2019

The transformation of the customer insight industry: what this means for your team

In this post, we start by looking at the key drivers behind the transformation of the customer insight industry. We then look at what this means for the way customer insight professionals operate in this new environment. We conclude by outlining three core skillsets that customer insight professionals need to cultivate to make a success […]

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January 9, 2019

Helping SMEs to Succeed

In a series of three weekly blogs, David Smith of DVL Smith and Excellence Tools looks at the challenging issue of helping UK SMEs succeed in an increasingly competitive market place. In the first blog, we look at the challenges many SMEs face in getting underway and surviving that critical first year. In the second […]

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December 11, 2018

DVL Smith to launch a new capability building programme: The High Performance Customer Insight Professional

DVL Smith will be launching its High-Performance Customer Insight Professional capability building programme in the New Year. There is a module in the programme on Sensemaking: how to combine evidence to build a holistic picture of the customer. There is also a module on Story Building: how to construct an integrated narrative. And there is an Influencer module: how to overcome any barriers […]

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