March 20, 2019

How to provide transformational training

We provide seven tips on how to run training programmes, workshops and masterclasses that transform participants’ capabilities.

1. Be there!

It is your responsibility to energise the room, be engaging and demonstrate presence: be here now, be someplace else later. Show up and be an energy radiator. It is your job to connect with the audience, uplift them and provide praise. Be empathetic: support where they are now and gain buy-in to the transformation you will be providing. Do not take the motivation of your audience for granted. Be clear on your purpose in running the session: you need to be inspirational and motivational.

2. 100% actionable substance

Constantly ask the question: am I providing actionable substance for the audience? That is, am I providing powerful principles and concepts that are always supported by relevant practical illustrations of how these can be applied in everyday practice. Many would argue that, ‘There is nothing more practical than a powerful concept.’ But some audiences may feel uncomfortable with concepts that they cannot immediately relate to their own world. So, high performance training means constantly blending concepts with practical examples. You need a learning model to achieve this. First, learn about people’s experiences, then explain your concepts in the context of these experiences. Then demonstrate how your concepts can be applied to solving practical day-to-day problems. Finally, make sure participants can see the way forward in applying the concepts and principles to their next project.

3. Create multiple teaching routes to achieve your desired training goal

Transformational training requires having a number of different ways to arrive at your desired training outcome. Do not fall into the trap of being wedded to a single training approach. The world-class trainer knows that a unidimensional training approach will lead to mixed training outcomes – because different individuals will respond to this single training approach in varying ways. Success with your training depends on varying the training inputs. By tapping into different learning styles with a mix of techniques you will ensure that high proportion of participants will arrive at the same desired training outcome.

4. Hit the sweet spot between instruction and discussion

Nobody likes to be lectured at for long periods of time but sometimes providing instruction – knowledge and principles – is an important prerequisite for productive subsequent discussion and interaction. There are no hard and fast rules on getting the balance right. Steve Jobs, a master presenter, had a policy of changing the pace of his presentation, at least every ten minutes. This rule provides a guide to how you could intersperse instruction with discussion and other interactive techniques for involving the audience.

5. Stimulate with creative new ideas – do not just be an information curator

Gone are the days when trainers were simply curators of knowledge who essentially disseminated existing information. As a trainer you need to ensure that your content is fresh, relevant and up to date. Furthermore, today there is the expectation is that a trainer will be able to reframe, reconfigure and reconceptualise ideas, in a way that adds value.

6. Break everything down into mind-size chunks but make sure participant can put everything back together again

The high performance trainer knows how to take a complex task and break it down into accessible chunks, so that participants are not overwhelmed. However, this deconstructing of a task into easy-to-follow accessible elements can mean that some trainees lose sight of the overall end goal. It is therefore important to demonstrate that, although the training may be sequential and linear you will, at the end of your process, show how to accomplish the task in a more simultaneous, holistic, integrated way.

7. Create transformational difference by building new habits

High performance training means providing participants with principles and techniques that they can turn into a habit – ideally within a 21-day period of the key training. Let’s take a health and fitness example of what we mean by making a transformational difference and creating new habits. Here, encouraging people to take an action, for example, registering for the gym is the start point. But you need to go beyond this to encourage a transition, which could be successfully losing X pounds in weight. But it does not stop here. A true transformation is taking this individual through to developing habits that create a different lifestyle – one that opens up a completely new range of opportunities. At DVL Smith we find follow-up one-to-one coaching to be an invaluable part of the transformational training approach.

DVL Smith’s The High Performance Customer Insight Professional which consists of three handbooks: The Insight Sense Maker, The Insight Story Builder and The Insight Influencer will soon be available. Contact David Smith for more details of our programmes, workshops and masterclasses.






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