High Performance in Business

In this video based on an idea from my book – The High Performance Customer Insight Professional – I focus on a framework I call the Wide Angle Lens, which is designed to help insight professionals see …

Video: Wide Angle Lens Read More »

In this video based on a key idea from my book – The High Performance Customer Insight Professional – I am focusing on the skill of creating an integrated narrative/story – going beyond just presenting building blocks of evidence …

Video: Tell the business story – The skill of creating an integrated Narrative/Story Read More »

This video – based on my book The High Performance Customer Insight Professional – is about a Framework on being a Problem Simplifier & Energy Radiator – not a Problem Confuser & Energy Drain. My book The …

Video: High performance framework – Be a Problem Simplifier & Energy Radiator Read More »

Many thanks to those who have given me such great feedback on my book – The High Performance Customer Insight Professional.  I am releasing a series of YouTube videos based on ideas in the book. …

Video Series: High Performance Customer Insight Professional Read More »

Last week I gave a talk at the ESOMAR Congress in Edinburgh about how the insight industry should be showcasing the value of customer insight. The session concluded with some ideas on the six key …

Do you recruit Superheroes or T-shaped team members? Read More »

Winston Churchill once said this: Writing a book is an adventure.  To begin with it is a toy and an amusement. Then it becomes a mistress, then it becomes a master, then it becomes a …

The High Performance Customer Insight Professional… It’s time to fling it to the public! Read More »