This video – based on my book The High Performance Customer Insight Professional – is about a Framework on being a Problem Simplifier & Energy Radiator – not a Problem Confuser & Energy Drain. My book The …
Video: High performance framework – Be a Problem Simplifier & Energy Radiator Read More »
Many thanks to those who have given me such great feedback on my book – The High Performance Customer Insight Professional. I am releasing a series of YouTube videos based on ideas in the book. …
Video Series: High Performance Customer Insight Professional Read More »
In this blog I am following up on the LinkedIn post from last week where I entreated fellow insight professionals to make contact with their local university or college to discuss opportunities to make a …
When I first started in market research it was true to say that if you expressed your own personal point of view, they may have taken away your market research woggle. I recall that you …
The Art of Expressing Your Own (Informed) Point of View Read More »
In the last few blogs we have been looking at different dimensions of the art of constructing a compelling insight narrative. Here, one of the key ingredients of success is making sure that your presentation …
How to tell whether you have a real customer insight or not Read More »
The art of creating an engaging insight story pivots around understanding the role of structure. A coherent structure sets the context, drives the flow of your argument, organises ideas into categories and makes it easier …
How to construct an elegant, compelling, flowing insight story Read More »
Here are Six Tips for Insight Professionals who must stay true to the hard evidence but who also want to give their evidence an emotional kick. In this blog we look at how you present an evidence-based …
The challenge of winning both the emotional and rational argument Read More »
